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Customer Care Training Workshop

 

John Walsh

I’m just heading up to Southport today in preparation for a Customer Care workshop for the Holiday Parks & Caravan industry. I’m always reminded of how the service standards have risen in the UK over the past 30 years and we have, in the main, some of the highest service levels in the world.

However for smaller owner/driver businesses it can still be a challenge to identify the exact level of customer service that their customers expect from their park. the workshop focusses on this and helps the manager/owners to develop a customer service approach that matches their park.

I have been lucky enough to work in this industry since 1995 and love the openers, curiosity and kindness of everyone I’ve met along the way. So really looking forward to a cracking day tomorrow.

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