The best way to solve a problem is to make sure it never happens in the first place. That means giving your people the right skills so they can be proactive in managing issues before they become a problem. Investing in your people’s skills and knowledge adds to their value for your organisation and their increased skills-base will show a rapid return on investment.

The right skills for the job

By using an “assessment and development centre” approach, proactively managing your people’s skills provides them with the tools they need to manage change and avoid problems. We can profile your people and identify those that would benefit from training in:

• Change management
• Communication
• Customer care
• Consultancy skills
• Coaching and mentoring
• Facilitating groups
• Influencing
• Managing teams and managing people
• Management development
• Negotiation
• Problem solving
• Stress management
• Sales and marketing
• Telephone skills.

Any organisation, whether a business or government agency, is nothing without its people. People can’t simply be replaced with a newer model; they require investment to develop and grow.

Skills that will be retained and applied

How many times have you been on a training course, got back to the office and its pressures and demands, put the training manual on a shelf, - never to be used - and promptly forgotten about everything you learned? Will the skills from the course ever be applied?

Our overall approach and our training activities have a number of features that ensure course your delegates will use the skills and insights they gain from our training. These include:

• Pre-training preparation exercises, requiring your people to bring to their training real issues that affect them daily
• 80% delegate interaction, meaning delegates get to talk about their issues and solve real problems rather than being “talked at” by us
• The use of role play, group work, discussions and business simulations to demonstrate how skills are used in the real workplace
• Certification of our training by appropriate regulatory bodies, so we can issue certificates contributing to CPD (Continual Professional Development) programmes.

Finally, we can measure and monitor the performance of your organisation through post-event evaluation, work place coaching, implementation and follow-up, ensuring you are getting the results you expect.

Training the trainers

Internal courses not generating the results you were expecting? Sometimes it takes an external perspective to understand how your organisation is responding to training developed in-house. Even when produced by highly competent in-house trainers, it can be the case that the objectives of the training are not what your people or organisation really need.

Working closely with your trainers and human resources management team, we can develop training programmes tailored to your needs and those of your trainers. We can also review existing training programmes to ensure that they are delivering what you expect of them.

Contact us for an informal discussion about your needs.